Refund and Return Policy
At Artisanatdor.com, we take pride in the quality and craftsmanship of our Moroccan artisanal carpets. If for any reason you are not satisfied with your purchase, we offer the following refund and return policy:
1. Eligibility for Returns
- Returns are accepted within 21 days of receipt of your order.
- To be eligible for a return, the item must be in original condition, unworn, unused, and with all original tags attached.
- Custom or personalized items, as well as items marked as final sale, are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at coop.artisanatdor@gmail.com with your order number and the reason for the return.
- Once your return request is approved, we will provide you with the return shipping instructions.
- Pack the item securely in its original packaging, if possible.
3. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.
- All returns should be sent to : No : 10-13 et 14 en Face de mausolée My. Ismail Meknés – Maroc – Post Code : 50000.
4. Refunds
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
- Please note that shipping costs for the original order are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange your item, you may return it for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at coop.artisanatdor@gmail.com with photos of the damage. We will arrange for a replacement or issue a refund, including return shipping costs.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom or personalized carpets
- Gift cards
- Final sale items
8. Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: coop.artisanatdor@gmail.com
Phone: +212 674-036434